Posts by Mike Turner

Reliability protecting reputation

Reducing cost and protecting reputation

Whether you are a sales director who is fed up with dealing with excess volumes of customer complaints, a quality director struggling to fix the sources of failure or the finance director counting the cost, serial failure of manufactured products when installed in the field is a costly business. The costs of external failure (once […]


Defending market share using reliability management

The race for competitive edge is forcing manufacturers of technically-complex products to continually develop their products. Technological developments and ever more stringent customer and consumer needs are driving change into product designs or situations in which the product must perform. Furthermore, whereas in the past companies trading in mature economies could enjoy a price premium […]


Are your products reliable? – Three questions every CEO should get answered

Have you experienced product failures? In recent months we have seen several companies featured in the news because of product failures in the market place. This is often followed by reporting of poor financial results and/or tumbling share prices.  Warranty claims are a nightmare for many companies, the more so with social media highlighting and […]