Transport for London: London Underground – Interim Head of Quality

by Oakland

An in-depth 12-week study delivered a scalable picture of ‘what quality could look like’ and the steps required to achieve these objectives. That picture used Oakland’s Quality framework [Performance, Leadership, People, Processes, and Quality & Culture/Values]. One of the Leadership actions was to provide a single visible leader of quality.

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Pace: Reliability Improvement

by John Oakland

Pace and Oakland Consulting worked in partnership on a phased 9 month program, working closely with an internal cross functional team to design and implement a dashboard of the current costs of quality (CoQ) within Pace and use this data to identify key areas for improvement that could deliver significant and verifiable savings.

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UK Boiler manufacturer: Developing a better approach for Reliability Testing

by Oakland

A UK Boiler Company was suffering from significant early life failures. They needed to improve their understanding of Reliability and drive improved performance with upgrading in-house Reliability testing. This technical project resulted in a significant change for the client as they increased focus on Sub-System stress testing – improving defect stimulation during new product reliability testing.

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Complex global manufacturer: Improving the introduction of new products

by Rob Oakland

The repeated failure of new product introductions had started to threaten the organisation’s reputation which, in turn, was putting their growth plans at risk. Oakland was commissioned to assess the current level of quality maturity across the entire organisation and then support company-wide improvement activity.

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Industrial equipment manufacturer: Recovering from early life product failures

by Rod Scott

The client has a strategic ambition to grow a larger range of its products. The design envelope of these products has been stretched and therefore they experience more quality issues than the smaller product ranges. Oakland were asked to initially assess the way quality is managed across the business, and then implement a programme to transform quality performance, to enable the desired growth and reduce the total cost of quality.

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Airbus: Capability Development

by John Oakland

Airbus has worked in partnership with Oakland for more than a decade.  The aim was to equip Airbus people with the skills and knowledge to improve On Quality, On Time and On Cost performance, so as to enhance their reputation as a global leader in the aerospace industry.

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Outsourced Contract Provider : operational turnround

by Rod Scott

Our client needed help tackling issues that were costing them hundreds of thousands of pounds in liquidated damages. We worked with the delivery teams to focus them in the right areas, and to make the multitude of small changes that were necessary. These changes quickly came together to hit the targets within six weeks and sustain that performance over the following 12 months.

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Heathrow Infrastructure Development

by Mike Turner

Heathrow Development is responsible for the airport’s infrastructure programmes, running large numbers of complex projects and wanted consistency and accountability. Oakland worked with the project teams to identify critical success factors, agree guidelines for all projects and get the buy-in of junior and senior managers to use them, achieving the consistency and accountability needed.

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NHS Darlington Primary Care Trust

by Oakland

NHS Darlington Primary Care Trust wanted to improve patient outcomes, safety and service efficiency. Oakland worked with the senior team and across the primary care trust, winning support for the project and identifying where processes could be simplified. A key part was to involve staff in this, so they owned the changes – rather than […]

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manufacturing

ABB: Quality Transformation

by Rob Oakland

Oakland was engaged to help create a global quality and operational excellence programme across ABB. We worked with senior management to agree the strategic direction, objectives and efficiency targets for the programme along with building the supporting infrastructure across the world.

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Maturity Assessment of a Group Function – TFL

by Richard Corderoy

We worked with TFL’s Commercial Centre of Excellence to monitor and improve organisational maturity – based on the EFQM model. The project involved customising Oakland’s existing organisation maturity assessment tool, engaging the broader commercial team. introducing the approach to ensure all stakeholders understood and bought in to the assessment, and then perform the initial assessment.

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Airbus: variation reduction

by Oakland

Oakland Consulting has been working with Airbus over several years to develop and implement an effective improvement programme. This case study briefly describes just one of the hundreds of projects undertaken. It describes the first project undertaken by an Airbus Black Belt candidate, recently trained by Oakland Consulting in Lean Six Sigma.

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Eurocopter: Improving Customer Satisfaction

by Oakland

Oakland Consulting has been working with EADS over several years to develop and implement an effective improvement programme. This case study briefly describes just one of the hundreds of projects undertaken. It describes the first project undertaken by an EADS Black Belt candidate, recently trained by Oakland Consulting in Lean Six Sigma.

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EADS: Six Sigma Improvement

by Oakland

We devised a training programme to include learning sessions built around projects that deliver improvements in On-Time, On-Quality Delivery (OTOQD) and auditable business benefits of at least €150k per project. Oakland consultants were also tasked with delivering the learning sessions and providing coaching for the participants, including was an “Executive Black Belt” (ExBB) programme.

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Systagenix | Understanding the cost of Quality

by Oakland

Oakland was engaged to work closely with a cross functional team to design and implement a dashboard of the current costs of quality (CoQ) within Systagenix and use this data to identify key areas for improvement that could deliver significant and verifiable savings.

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World Wide Energy Provider: Strategy Deployment

by Oakland

Following a business merger, Oakland was asked to assist the management team in developing a new strategic plan and deploying the plan which affecting everything from market strategy to operational performance improvements.

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Airbus: Supply Chain

by Oakland

Oakland Consulting has been working with EADS over several years to develop and implement an effective improvement programme. This case study briefly describes just one of the hundreds of projects undertaken. It describes the first project undertaken by an EADS Black Belt candidate, recently trained by Oakland Consulting in Lean Six Sigma.

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North Tyneside Council | Business Transformation

by Oakland

Oakland’s focus included the following elements of the wider transformation programme:

Leading the specification and procurement of a corporate Customer Relationship Management (CRM) system;
Conducting end to end process reviews of key processes across the breadth of council services with a view to re-engineering processes, transforming service delivery and maximising the benefit of the technology implementation;
Up-skilling council staff in the tools and techniques for process re-engineering to allow efficiency improvements to be implemented across all services in a cost effective manner on an ongoing basis.

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Astrium: On-Time On-Cost Improvement

by Oakland

EADS Astrium at CASA-Espacio focused one of its improvement projects on the process of commercialising the company’s reflectors, components used in telecommunications satellites. The objective was to gain competitive advantage by reducing lead times and production costs in order to become more competitive and gain market share. This required a review of the entire end-to-end process from engineering to production. At the start of the project the standard delivery time stood at approximately 15 months and the production costs needed a major reduction.

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Transforming Business Processes Shell Services

by Oakland

The project involved the development of a business framework to identify the strategic and operational gaps that needed to be addressed for Shell Services International to achieve its vision of being recognised as a world leader in integrated solutions. Several key strategic projects were launched to address: quality of service delivery in key areas; re-engineering and the development of end-to-end business processes, e.g. contract to billing; people skills, particularly the development of customer-centric skills; development of an SSI balanced scorecard.

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Loop: Six Sigma Improvement

by Oakland

The client wanted to identify a number of process improvement actions aimed at reducing the volume of billing calls by 25 %. Oakland Consulting supplied materials and trained the project team using the Six Sigma DMAIC approach and assisted the team with identification of the current sigma rating for the process performance and the projected rating based on the identified improvements.

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Car Care Plan | Business Simplification

by Oakland

The first phase of this project identified the key changes required to simplify a wide range of business processes and secured senior commitment to change, the second phase designed these changes and tested their feasibility, the third phase was to implement a set of improvements that were not reliant on the new IT system and the fourth phase is to implement the new IT system and processes.

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ABB: Quality & Operational Excellence

by Oakland

Oakland was assigned to support the mobilization of the ABB Operational Excellence Programme and develop the necessary internal capabilities and programme infrastructure ready for global deployment, in timescales that supported the achievement of the 2010 improvement targets.

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Project Harley (FMCG) | Supplier Relationships

by Oakland

The client operates a successful FMCG business, sourcing its products through a single Asian manufacturer. Alternative supply was required to facilitate growth, to reduce overall single source supply risks and also to drive cost reduction and improve quality. The project was rapidly instigated to identify global contract manufacturing options – taking in the ability to manufacture in Asia, the UK and mainland Europe.

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Cassidian | Energy Saving

by Oakland

A multi-function team made up of the key stakeholder departments (production, engineering, facilities, environmental) initially performed a systematic analysis of the existing power usage to establish a baseline of consumption behaviour.

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