Books

John Oakland writes first chapter in ‘ Quality, Excellence and Measurement ’ as a tribute to Professor Gopal K. Kanji

by Oakland Consulting

Our Chairman, John Oakland was invited to write the first chapter in a book titled ‘Quality, Excellence and Measurement’, which is a tribute to the life and work of Professor Gopal K. Kanji. Professor Kanji developed major excellence criteria, the KBEM (Kanji’s Business Excellence Model) , analysing the statistical relationships between critical success factors and […]

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Total Quality in the Construction Supply Chain

by John S Oakland

Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world

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Total Organisational Excellence

by John S Oakland

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization.

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Statistical Process Control

by John S Oakland

Statistical Process Control (SPC) is a tool that measures and achieves quality control, providing managers from a wide range of industries with the ability to take appropriate actions for business success.

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Pocket Guide to TQM

by John S Oakland & Peter Morris

This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form.

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