Insights

Top Management Challenges in the 21st Century

by John Oakland

The 21st century has presented many challenges for the leaders and management of private and public-sector organisations. We live in a turbulent world where organisations must continually transform if they are to deliver sustained value to their shareholders and stakeholders. All too easily in this highly-connected world, hard-earned competitive advantages and reputation can slip away.  […]

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Out-sourcing, ASQP

Is Outsourcing Worth The Risk?

by Mike Turner

The last few days have seen the publishing of a damning report from the Commons public administration committee into the failure of large outsourcing contracts to deliver value for money. The report was prompted by the recent collapse of Carillion and the fall-out for Government procurement departments that spend a reported £251.5bn per annum on […]

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How to stop the “race to the bottom” in the Outsourcing market

by Rod Scott

What’ going wrong? I watched with interest Serco’s Group Chief Executive, Rupert Soames, on Breakfast News yesterday morning discussing the need for a reformed UK Public Sector Outsourcing market. He expanded on this theme in Serco’s 2017 full year results presentation, warning of “a market for the dumb and desperate” if collective action is not […]

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Digital transformation and quality – an expert’s view

by John Oakland

In the December issue of Quality World, published by the CQI, John Oakland shares the Oakland Institute’s latest research on companies undergoing digital transformation.  The research is particularly focused on how those companies ensure they can manage the quality of their product or service when digital innovation can bring great change. The opportunities and risks […]

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Planning for Quality

Building quality into the fabric of your business

by Andy Crossley

“All too often quality is viewed as ‘a thing’ which can be given to an individual (the most senior person with ‘quality’ in their job title) or the Quality Department to own and manage.”   Andy Crossley has recently published an article in Quasar – the in-house magazine of the Research Quality Association (RQA, https://www.therqa.com/about/ ), […]

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Big data

5 lessons I’ve learnt from Big Data LDN

by Richard Corderoy

I attended my latest ‘data’ conference last week, getting a pass from the team to go to ‘Big Data London’. Given this was my first time at Big Data LDN (not London!) I didn’t really know what to expect, so the things I walked away with are perhaps not news to some, but they are […]

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Protecting yourself from within… think data assurance

by Andy Crossley

The recent cyber attacks have got everyone talking about how to better protect themselves in terms of Windows updates, better software, stronger passwords, etc. You will only get so far with that approach. However, without the correct training, business processes and information governance, people will continue to be relatively blasé about data assurance. They will continue […]

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Is the smart metering programme set up to fail?

by Mike Turner and Adrian Cook

The  SMART Meter 2020 programme represents a significant challenge for the UK Energy Supply  Market. The long-term benefits are still being understood.  SMART Meters could transform the way customers use energy, how they are supplied and on what tariff terms.  In the short-term, programmes are dominated by the technical and logistical challenge of fitting millions […]

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Interim Head of Quality, London Underground – Redefining Quality

by John Oakland

Background Last year provided an Interim Head of Quality for London Underground’s Captital Programmes Directorate (LU CPD).  The introduction to that project started when LU CPD engaged us to investigate the potential development of a ‘formal quality system.’ The purpose of the work was to improve project and programme delivery performance, specifically reviewing processes, systems […]

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Reliability protecting reputation

Reducing cost and protecting reputation

by Mike Turner

Whether you are a sales director who is fed up with dealing with excess volumes of customer complaints, a quality director struggling to fix the sources of failure or the finance director counting the cost, serial failure of manufactured products when installed in the field is a costly business. The costs of external failure (once […]

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Reliability

Defending market share using reliability management

by Mike Turner

The race for competitive edge is forcing manufacturers of technically-complex products to continually develop their products. Technological developments and ever more stringent customer and consumer needs are driving change into product designs or situations in which the product must perform. Furthermore, whereas in the past companies trading in mature economies could enjoy a price premium […]

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Are your products reliable? – Three questions every CEO should get answered

by Mike Turner

Have you experienced product failures? In recent months we have seen several companies featured in the news because of product failures in the market place. This is often followed by reporting of poor financial results and/or tumbling share prices.  Warranty claims are a nightmare for many companies, the more so with social media highlighting and […]

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fact based thinker image

Four Essential Practices for the Fact-Based Thinker

by Rob Oakland

We live in an age of great upheaval.  Leaders are required to make decisions under extreme uncertainty and change.  Solutions to problems have become more complex and must be found quicker with a greater array of stakeholders to involve and persuade.  If quality professionals are to become highly valued members of their organisations they must […]

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Four steps to prevent warranty claims in your business

by Mike Turner

In recent months we have seen several companies featured in the news because of product failures in the market place. This is often followed by reporting of poor financial results and/or tumbling share prices.  Sometimes it is exacerbated by the company having to set aside large sums to cover legal claims concerned with their products. […]

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4 lessons for quality managers and directors in 2016

Four lessons for quality managers and directors in 2016

by John Oakland

Earlier this year we did our usual review of activities and plans for the coming year.  As part of this we analysed which blogs have been the most popular in recent times and discussed what they are telling us about the issues facing the quality profession for the year ahead.  Here I share these insights […]

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Rob Oakland CQI photo

How to improve quality culture

by Rob Oakland

Rob Oakland, Partner at Oakland Consulting, reveals his advice for raising the profile of quality in your organisation with the CQI, in their latest Knowledge e-newsletter. My role at Oakland Consulting is to help organisations reach the highest level of performance. This is done by working with people to improve quality, reduce the costs of […]

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