Insights

Protecting yourself from within… think data assurance

by Andy Crossley

The recent cyber attacks have got everyone talking about how to better protect themselves in terms of Windows updates, better software, stronger passwords, etc. You will only get so far with that approach. However, without the correct training, business processes and information governance, people will continue to be relatively blasé about data assurance. They will continue […]

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Is the smart metering programme set up to fail?

by Mike Turner and Adrian Cook

The  SMART Meter 2020 programme represents a significant challenge for the UK Energy Supply  Market. The long-term benefits are still being understood.  SMART Meters could transform the way customers use energy, how they are supplied and on what tariff terms.  In the short-term, programmes are dominated by the technical and logistical challenge of fitting millions […]

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Interim Head of Quality, London Underground – Redefining Quality

by John Oakland

Background Last year provided an Interim Head of Quality for London Underground’s Captital Programmes Directorate (LU CPD).  The introduction to that project started when LU CPD engaged us to investigate the potential development of a ‘formal quality system.’ The purpose of the work was to improve project and programme delivery performance, specifically reviewing processes, systems […]

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Reliability protecting reputation

Reducing cost and protecting reputation

by Mike Turner

Whether you are a sales director who is fed up with dealing with excess volumes of customer complaints, a quality director struggling to fix the sources of failure or the finance director counting the cost, serial failure of manufactured products when installed in the field is a costly business. The costs of external failure (once […]

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Reliability

Defending market share using reliability management

by Mike Turner

The race for competitive edge is forcing manufacturers of technically-complex products to continually develop their products. Technological developments and ever more stringent customer and consumer needs are driving change into product designs or situations in which the product must perform. Furthermore, whereas in the past companies trading in mature economies could enjoy a price premium […]

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Are your products reliable? – Three questions every CEO should get answered

by Mike Turner

Have you experienced product failures? In recent months we have seen several companies featured in the news because of product failures in the market place. This is often followed by reporting of poor financial results and/or tumbling share prices.  Warranty claims are a nightmare for many companies, the more so with social media highlighting and […]

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fact based thinker image

Four Essential Practices for the Fact-Based Thinker

by Rob Oakland

We live in an age of great upheaval.  Leaders are required to make decisions under extreme uncertainty and change.  Solutions to problems have become more complex and must be found quicker with a greater array of stakeholders to involve and persuade.  If quality professionals are to become highly valued members of their organisations they must […]

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Four steps to prevent warranty claims in your business

by Mike Turner

In recent months we have seen several companies featured in the news because of product failures in the market place. This is often followed by reporting of poor financial results and/or tumbling share prices.  Sometimes it is exacerbated by the company having to set aside large sums to cover legal claims concerned with their products. […]

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4 lessons for quality managers and directors in 2016

Four lessons for quality managers and directors in 2016

by John Oakland

Earlier this year we did our usual review of activities and plans for the coming year.  As part of this we analysed which blogs have been the most popular in recent times and discussed what they are telling us about the issues facing the quality profession for the year ahead.  Here I share these insights […]

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Rob Oakland CQI photo

How to improve quality culture

by Rob Oakland

Rob Oakland, Partner at Oakland Consulting, reveals his advice for raising the profile of quality in your organisation with the CQI, in their latest Knowledge e-newsletter. My role at Oakland Consulting is to help organisations reach the highest level of performance. This is done by working with people to improve quality, reduce the costs of […]

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Image courtesy of David Castillo Dominici at FreeDigitalPhotos.net

How long can new entrant energy companies maintain their growth?

by Paul Slater

Earlier this month a feature in This is Money, argued that the Competition and Market Authority’s proposals to shake up the ‘Big Six’ energy companies would not increase consumer engagement and would not break the stranglehold they have on nearly 90 per cent of the market. The article was written by Ian McCaig, chief executive […]

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6 tips to get more from your ‘big’ data

by Andy Crossley

I’ve been talking to a lot of clients recently about how to ‘succeed’ with data. Organisations are waking up to the value of the data they have – and the data they didn’t know they had. But, there are still questions about what you should care about and why it’s important. Those clients that seem […]

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Andy Crossley

Big data, big information, big intelligence. What does it all mean? Is it actually ‘big’ at all?

by Andy Crossley

In today’s world, data and information have become the lifeblood of most organisations. System generated data, people generated data, structured data, unstructured data…it’s what we use to make decisions, build processes, deliver change, and spot risks. However, if that data is unstructured, unprotected and of poor quality, how do we know those decisions are correct? […]

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Data Quality

Data Quality – Let the Battle Commence!

by Andy Crossley

The battle for the control of data has begun and as organisations figure out what to do with all the data moving around inside and outside the company boundaries, is it quality or quantity that you should care about? This can depend on a number of factors, but we believe a key aspect is recognising […]

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Mike Turner

Will Smart Meters really be a smart move?

by Mike Turner

Recent reports of the problems reported by some customers that have recently received delivery of Smart Meters (Sunday Times 29.03.2015) indicate that this is more than a pure operational programme. Wildly inaccurate bills, problems with connectivity & compatibility in the home, meters running up bills when lying outside the property, defective & unreliable meters, engineers […]

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