An experienced business leader, Andy has focused on business improvement, leading complex change programmes and technology change that helps managers understand, develop and use information systems to drive improvement.
He advises clients on how best to use big data and technology to improve efficiency, costs and the customer experience. Andy works in highly regulated industries where data and information is often not understood as a key business asset, and in markets where organisations rely on complex data to make real time decisions. His role is to help clients focus on what is important and capture the data that can make a real difference to performance.
He bridges the gap between process, performance and technology, and identifies where quality principles can be applied to create real business benefit.
Bringing enthusiasm and insight to every client challenge, Andy has worked across multiple industries, including financial services, public sector, rail, telecoms, aviation and utilities. This enables Andy to apply a wide knowledge to any project and his experience ensures clients can avoid pitfalls. He adds most value:
Andy’s core skills are in strategy development and deployment, technology led change and organisational change management, customer relationship management, complex programme management and business process transformation. He is an experienced project manager across projects such as pure behavioural change to business simplification to large scale IT implementation.
Andy has a business management degree and spent his early career in BT Global Services. Andy ran his own business (Shoal Consulting), before moving to real time software development company Rockshore where he put into practice his interest in linking technology to customer experiences. He has enhanced and delivered these specialist skills ever since with his growing portfolio of multi-national clients. He has been a Young Enterprise volunteer mentor.