It goes without saying that both service and manufacturing organisations need to develop operations that deliver excellence to customers and value to the business. Oakland champions ‘shifting left’ in thinking – deploying ‘Advanced Product and Service Quality Planning’ to ensure the operation is set up to succeed.
We have over 30 years’ experience of working with operational teams to improve the efficiency and effectiveness of the entire operation. We can draw on this experience to benchmark operations and provide genuine insight on how to improve.
We recognise that things do not always go right and can provide more tactical interventions to reduce the volume of failures faced by customers and to quickly turn the underlying processes around.
Advance Service Quality Planning (ASQP™) is a proprietary approach, developed by Oakland, that brings the rigor of product-based manufacturing to the design of services. These services range from ‘contract outsourcing’, through customer service design, to the ‘servitisation of manufactured products’.