Set Direction

Decision making is getting harder

We support management teams through a fact based, yet pragmatic, decision making process – focusing on how to develop Business and Quality Strategy.

  • Business Strategy:
    • Identifying strategic choices and the evidence to support them
    • Developing and assessing the overall maturity of the business’ operating model
    • Developing approaches to identify, assess and manage enterprise risk
    • Supporting strategy deployment
  • Quality Strategy:
    • Benchmarking the current Quality operating model
    • Creating, refreshing & deploying new Quality strategies
    • Planning for the launch and development of  Quality functions
    • Ensuring the maximum value is obtained from ISO9001:2015 or other management systems

Developing Board Level Governance

Building a system that turns the leadership’s vision in to action

Developing Assurance Systems

Providing the leadership team with the confidence that their operational strategy is working

Scoping strategic improvement

Making real change that improves the underlying business

Quality Management Systems

Creating a system that reduces confusion as to who is responsible for what and that can be easily accessed and understood

Risk Management

Ensuing that the Risk Management approach focuses on the most critical aspects and provides value to the Board

Information Governance

Bridging the gap between the underlying operating model and IT

The simplicity and effectiveness of Oakland’s approach to strategic planning is very powerful. It has delivered benefits beyond the outcomes expected and, because of its simplicity, made the communication of the strategic plan easier to plan and deliver

Richard Harpley


Case Studies

Heathrow Infrastructure Development

Heathrow Development is responsible for the airport’s infrastructure programmes, running large numbers of complex projects and wanted consistency and accountability. Oakland worked with the project teams to identify critical success factors, agree guidelines for all projects and get the buy-in of junior and senior managers to use them, achieving the consistency and accountability needed.

ABB: Quality Transformation

Oakland was engaged to help create a global quality and operational excellence programme across ABB. We worked with senior management to agree the strategic direction, objectives and efficiency targets for the programme along with building the supporting infrastructure across the world.

Maturity Assessment of a Group Function - TFL

We worked with TFL's Commercial Centre of Excellence to monitor and improve organisational maturity – based on the EFQM model. The project involved customising Oakland’s existing organisation maturity assessment tool, engaging the broader commercial team. introducing the approach to ensure all stakeholders understood and bought in to the assessment, and then perform the initial assessment.

World Wide Energy Provider: Strategy Deployment

Following a business merger, Oakland was asked to assist the management team in developing a new strategic plan and deploying the plan which affecting everything from market strategy to operational performance improvements.

Transforming Business Processes Shell Services

The project involved the development of a business framework to identify the strategic and operational gaps that needed to be addressed for Shell Services International to achieve its vision of being recognised as a world leader in integrated solutions. Several key strategic projects were launched to address: quality of service delivery in key areas; re-engineering and the development of end-to-end business processes, e.g. contract to billing; people skills, particularly the development of customer-centric skills; development of an SSI balanced scorecard.